Hire Coordinator/Receptionist
Permanent
Full-time
Location: O’Connor
THE ROLE The Hire Coordinator owns the end-to-end customer journey, from first enquiry through to van return. You will manage bookings, coordinate logistics, and keep the fleet moving. The role also covers administrative support for a vacuum excavation hire operation.
HIRE OPERATIONS
- Manage all enquiries via phone, email, and CRM
- Prepare quotes, process bookings, and issue hire agreements
- Coordinate van delivery and collection with drivers and transport partners
- Track fleet availability, utilisation, and service schedules
- Conduct hire handover and return inspections
- Maintain hire records, invoicing, and debtor follow-up
- Meet and greet customer whilst on reception
- Prospect for new hire customers — builders, contractors, project managers
- Maintain and grow customer databases
- Support the Business Manager with pipeline tracking and reporting
- Identify upselling and extension opportunities
- General administration across both hire businesses
- Supplier coordination, purchase orders, and fleet documentation
- Compliance record-keeping, AMSA documentation and state registrations
- First point of contact: meet and greet customers, receive all calls
- Experience in hire, logistics, or fleet coordination
- Confident phone manner and strong written communication
- High attention to detail, accurate with paperwork and data
- Proactive and self-directed; comfortable owning tasks end to end
- Proficient with Microsoft Office; quick to learn CRM/hire software
- WA driver's licence
Desirable
- Background in construction, plant hire, or equipment rental
- Experience with Jobman, HirePoint, Latner, or similar software
- Understanding of welfare van or mobile accommodation products
- Experience in a small or early-stage business environment
- Competitive salary, negotiable based on experience
- Genuine opportunity to grow with the business
- Direct access to leadership — no layers, no bureaucracy
- Variety across two growing businesses
- Fremantle office with a driven and supportive team
